This Refund Policy explains our policies regarding refunds, cancellations, and subscription management for Next For Decision (N4D) services.

1. Free Trial Period

1.1 14-Day Free Trial

All new customers receive a 14-day free trial with full access to all features. During this trial period:

• No credit card is required to start the trial
• You may cancel at any time without being charged
• No refund is necessary as no payment has been collected
• Your account will be deactivated if you do not subscribe after the trial ends

1.2 Data Retention During Trial

If you do not subscribe after your trial ends, your data will be retained for 90 days before permanent deletion. You may reactivate your account within this period by subscribing to a paid plan.

2. Paid Subscriptions

2.1 Monthly Billing (Post-Payment Model)

N4D subscriptions are billed monthly at $3,000 per company per month using a post-payment model. This means you pay for the previous month's usage, not in advance.

• Billing Date: Billing occurs on the same day each month based on your subscription start date (anniversary billing)
• Payment Timing: You are charged for the month you just used, not the upcoming month
• Example: If your subscription starts January 15th, you will be billed on February 15th for January 15th–February 14th usage

2.2 No Pro-Rated Refunds

We do not offer pro-rated refunds for partial months of service. If you cancel your subscription mid-month:

• You will retain access to N4D until the end of your current billing period
• No refund will be issued for the unused portion of the month
• Your subscription will not renew for the following month

2.3 Cancellation Process

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing cycle—you will retain full access until then. Since we use post-payment billing, your final invoice will cover the complete billing period through your last day of access.

2.4 Non-Payment

If payment is not received by the due date, your account access will be suspended. Service will be restored upon receipt of payment. Continued non-payment may result in permanent account termination.

3. Refund Eligibility

3.1 Service Outages

If N4D experiences a service outage or technical issue that prevents you from using the platform, we may issue a refund or credit at our discretion based on:

• The duration of the outage
• The impact on your ability to use core features
• Whether the issue was within our control

3.2 Billing Errors

If you are charged in error (e.g., duplicate charges, incorrect amounts), we will issue a full refund for the erroneous charge within 5-7 business days of verification.

3.3 Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of mind after subscribing (the 14-day trial is designed to help you evaluate the product)
• Failure to use the service during your billing period
• Dissatisfaction with features clearly described in our documentation
• Inability to complete self-service setup (we recommend consulting with partners listed on our Partners page)
• Voluntary account closure mid-billing cycle

4. Requesting a Refund

4.1 How to Request

To request a refund for eligible situations (service outages or billing errors), please contact us at:

4.2 Required Information

When requesting a refund, please include:

• Your company name and account email
• The transaction date and amount
• Detailed explanation of the issue
• Supporting documentation (if applicable)

4.3 Processing Time

Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the transaction.

5. Subscription Management

5.1 Pausing Service

N4D does not offer the ability to pause or temporarily suspend your subscription. You must cancel your subscription and resubscribe when ready to resume service.

5.2 Downgrading

N4D offers a single pricing tier ($3,000/month per company). There are no downgrades available. If our pricing no longer fits your budget, you may cancel your subscription.

5.3 Data Export Before Cancellation

Before canceling, we strongly recommend exporting your data using our CSV export feature. After your subscription ends, you will have 90 days to reactivate and access your data before permanent deletion.

6. Payment Disputes

6.1 Disputing a Payment

If you initiate a payment dispute with your bank:

• Your account will be immediately suspended
• We will provide transaction records to your financial institution
• If the dispute is resolved in your favor, your account will remain closed
• If the dispute is resolved in our favor, you will be responsible for the original charge plus any associated fees

6.2 Contact Us First

Before disputing a payment with your bank, please contact our support team. We are committed to resolving billing issues fairly and promptly.

7. Partner-Managed Accounts

If you access N4D through a Consultant Partner, your subscription is managed by that Partner. In such cases:

• Any refund requests related to fees paid to your Partner must be directed to and resolved between you and your Partner directly
• N4D is not a party to any payment arrangements between you and your Partner, and bears no obligation to issue refunds for fees collected by the Partner
• If your Partner's account is suspended or terminated, you may be eligible to transition to a direct subscription with N4D; contact us at support@n4decision.com for assistance

8. Changes to This Policy

We reserve the right to modify this Refund Policy from time to time. For significant changes, we will provide at least 30 days' prior notice via email or in-app notification, consistent with our Terms of Service. Minor clarifications may be made without prior notice. Your continued use of N4D after changes take effect constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this Refund Policy, please contact us: